ICS CCS03.140 A00 2101 沈阳市地方标准 DB2101/T0057—2022 知识产权纠纷人民调解服务规范 Specificationforpeoplesmediationservicesofintellectualproperty disputes 2022-11-25发布 2022-12-25实施 沈阳市市场监督管理局  发布 DB2101/T0057-2022 I目次 目次.................................................................................................................................................................I 前言.............................................................................................................................................................III 引言...............................................................................................................................................................IV 1范围.....................................................................................................................................................................1 2规范性引用文件...............................................................................................................................................1 3术语和定义.......................................................................................................................................................1 4基本要求...........................................................................................................................................................2 4.1合理合法...............................................................................................................................................2 4.2公平公正...............................................................................................................................................2 4.3当事人自愿...........................................................................................................................................2 4.4公开透明...............................................................................................................................................2 4.5保密.......................................................................................................................................................2 5机构建设...........................................................................................................................................................2 5.1机构.......................................................................................................................................................2 5.2人员.......................................................................................................................................................2 5.3服务内容...............................................................................................................................................3 6调解提供过程...................................................................................................................................................3 6.1接收.......................................................................................................................................................3 6.2受理.......................................................................................................................................................4 6.3调解处理...............................................................................................................................................4 6.4服务质量控制.......................................................................................................................................6 7服务保障管理要求...........................................................................................................................................7 7.1人员管理...............................................................................................................................................7 7.2服务场所管理.......................................................................................................................................7 7.3安全应急管理.............................................