Technical ISO Report ISO/TR29996 Education and learning services - First edition Distance and digital learning 2024-01 services (DDLS) Case studies Services d'éducation et de formation - Services d'apprentissage numérique et a distance -Etudes de cas Referencenumber ISO/TR 29996:2024(en) @ ISO 2024 IS0/TR 29996:2024(en) COPYRIGHT PROTECTED DOCUMENT IS02024 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below orIso'smemberbodyinthecountryoftherequester. ISo copyright office CP 40i: Ch.de Blandonnet 8 CH-1214 Vernier, Geneva Phone:+41227490111 Email: [email protected] Website: www.iso.org Published in Switzerland @ IS0 2024 - All rights reserved ii