ICS号： 中国标准文献分类号 ： 团 体 标 准 发 布 实 施 发 布  3 767,& ⧨䎓ⷀ䁚᱃⧍ⷀ䁚㳍㦜㡙⹽㶙⹅⧭ⴟ㹒⺇ⳗ 6HUYLFHVSHFLILFDWLRQIRUXUEDQKLJKSUHVVXUHDQGXOWUDKLJKSUHVVXUHQDWXUDOJDV SLSHOLQHQHWZRUNHQJLQHHULQJ   㩰⼄㬱ネ䂊ネ⥃㦰䐅㾎。 全国团体标准信息平台 I目次 前言.........................................................................................................................................................................III 引言...............................................................................................................................................................................IV 1范围..............................................................................................................................................................................1 2规范性引用文件........................................................................................................................................................1 3术语和定义................................................................................................................................................................1 4服务主体要求............................................................................................................................................................1 4.1资质...................................................................................................................................................................1 4.2企业文化.............................................................................................................................................................1 4.3商业信誉.............................................................................................................................................................2 4.4社会责任...........................................................................................................................................................2 4.5管理体系..............................................................................................................................................................2 4.6服务能力.............................................................................................................................................................2 5服务提供条件............................................................................................................................................................3 5.1服务人员.............................................................................................................................................................3 5.1.1人才队伍要求.............................................................................................................................................3 5.1.2行为规范......................................................................................................................................................4 5.1.3人才培养..................................................................................................................................................4 5.1.4绩效考核...................................................................................................................................................5 5.2服务环境...........................................................................................................................................................5 5.2.1通用要求...................................................................................................................................................5 5.2.2形象识别系统...........................................................................................................................................5 5.2.3环境保护..................